There is a big difference between being an order-taker and a convincer. Is your sales staff truly engaging your customers and key prospects? This session provides sales techniques to help draw in and entrench both new and established customers.
With the omnipresence of smart phones, customers aren't buying tickets over the phone anymore; they're buying them ON their phones. Mobile ticketing isn't the next thing, it's her now and you need to understand how it is transforming our industry. Mobile offers more than another way to sell tickets; it brings all aspects of the box office wherever and whenever you need it. Learn the benefits mobile brings, not just to ticketing, but to your entire business.
Learn how payment card processing security is taken for granted and the risks involved by not taking it seriously. We’ll also explore crucial features that protect your business and the all-important customer including: EMV processing, EMV / NFC payment card hardware, multi-use tokenization, and recurring billing.
Looking for ways to better manage and grow your group sales? Are you utilizing the group portal? In this session we will cover these topics as well as the reporting tied to group sales.
How strong is your Customer Experience? Customer experience is unique to customer service as it focuses on the entirely of your customer base and their overall experience. We will explore tips and ideas for establishing a dynamic and personalized customer experience for your organization.
Dynamic ticket pricing is a hot topic! It combines the art and science of setting seat prices based on real-time market demand and other data. Dynamically priced tickets can change by the hour, day or week, depending on a team's preference and needs, and prices can go up or down. In this session, we will talk all about dynamic pricing and how it can benefit your organization.
How are you engaging with people? Great networking doesn’t come from strategic intent it comes from people who are chronically curious. Let’s get connected during this connection and learn how to connect with others.
Social media is rapidly evolving and continues to be a tremendous opportunity for venues to engage their customers. Advanced social media techniques to maximize response, create conversations, heighten customer satisfaction and monetize this channel are now available. Learn how to tap into these tools and enrich your customer's experience AND sell tickets. You'll also hear latest trends in social media including sponsorship activation, Google+ and how to implement free and paid tools, such as, Hoot Suite, Crowd Booster, Facebook plug-ins and more.
This will be an informative session during which attendees will learn the roll of PCIPay in the credit card transaction process and what can be done to change the fraud landscape, (fraud filtering, etc.). We will also discuss recent advances in fraud prevention and future plans for fraud reduction, including EMV and card-not-present, (online), fraud prevention.
Generating revenue is a top priority for all organizations. In this session, you will hear from TicketReturn staff and your peers about ways to generate incremental revenue that doesn’t require a large marketing investment.
