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Wednesday, February 1
 

8:00am

Registration
Limited Capacity seats available

You do not need to register for this event, as it is open to all Attendees.

Wednesday February 1, 2017 8:00am - 9:00am
Outside of the Diamonds Direct Luxury Lounge BB&T Ballpark - Home of the Charlotte Knights

9:00am

Stand Alone Time (Museums, Performing Arts and Universities)
Limited Capacity seats available

Get to know your peers!  This Stand Alone Time is intended exclusively for Museum, Performing Arts and Univeristy clients.

Moderators
avatar for John George

John George

Assistant Athletic Director, Charlotte 49ers
John has spent his entire professional career with the 49ers since joining the University in 1999 as a ticket office intern and advancing to the current position of Assistant Athletic Director for Ticket and Facility Operations. He oversees the department's ticketing, internet technology... Read More →

Wednesday February 1, 2017 9:00am - 10:00am
Suite 21 BB&T Ballpark - Home of the Charlotte Knights

9:00am

Stand Alone Time (Professional Sports)
Limited Capacity seats available

Get to know your peers!  This Stand Alone Time is intended for Professional Sports clients only.

Moderators
avatar for Andy Milovich

Andy Milovich

President and General Manager, Myrtle Beach Pelicans
Andy recently completed his 26th season in Minor League Baseball and 20th as a General Manager.  After an 18 year run with Palisades Baseball, the 2017 season will be his 5th as the President and General Manager of the Myrtle Beach Pelicans.  Milovich joined Palisades Baseball... Read More →

Wednesday February 1, 2017 9:00am - 10:00am
Diamonds Direct Luxury Lounge BB&T Ballpark - Home of the Charlotte Knights

10:00am

Vendor Fair and Giveaway
You do not need to register for this event, as all Attendees are welcome.

Vendors from across the country will be on-hand to speak with you.  While you are there, make sure you register for the FitBit Giveaway.  You must be present to win.

Wednesday February 1, 2017 10:00am - 12:00pm
Diamonds Direct Luxury Lounge BB&T Ballpark - Home of the Charlotte Knights

12:00pm

Welcome Luncheon and Opening of General Session (sponsored by TicketReturn)
Limited Capacity seats available

Hear from President of TicketReturn, Leroy Denton, while eating lunch, sponsored by TicketReturn.

Speakers
avatar for Leroy Denton

Leroy Denton

President, TicketReturn
Born in Chattanooga, Tennessee, Robert Leroy Denton, Jr., or Leroy as he prefers to be called, moved to Seaford, Delaware at the age of five, but was only there for a short time, as his family moved to Ayden, North Carolina. He made his was way to Charlotte at the age of sixteen... Read More →
avatar for Danelle Martin

Danelle Martin

Director of Branding, Advertisement and Public Relations, TicketReturn


Wednesday February 1, 2017 12:00pm - 1:00pm
Home Plate Club BB&T Ballpark - Home of the Charlotte Knights

1:00pm

Power Hour: Becoming an Advocate of your Product
Limited Capacity seats available

There is a big difference between being an order-taker and a convincer.  Is your sales staff truly engaging your customers and key prospects?  This session provides sales techniques to help draw in and entrench both new and established customers.

 


Speakers
avatar for Amy Venuto

Amy Venuto

Owner, Amy Venuto Training and Consulting
 Amy Venuto is the Founder of Amy Venuto Training and Consulting.  Venuto currently consults and trains for 32+ teams or organizations.  Her clients are having fantastic success, recognizing terrific attendance growth, while select teams are annually setting attendance records... Read More →


Wednesday February 1, 2017 1:00pm - 2:00pm
Diamonds Direct Luxury Lounge BB&T Ballpark - Home of the Charlotte Knights

2:00pm

Break
You do not need to register for this event.

All Attendees are welcome to take a fifteen minute break.

Wednesday February 1, 2017 2:00pm - 2:15pm
Attendee and Panelist Choice

2:15pm

Hands-On: Scanner Management
Limited Capacity filling up

A hands-on opportunity to walk through scanner setup, event day activities and how to troubleshoot common scenarios.  Feel free to bring one of your own scanners to simulate your work environment or we will provide one for you.

Moderators
avatar for Tracy Goins

Tracy Goins

Client Service Representative, TicketReturn
Tracy joined TicketReturn in 2010 after spending several years working in the ticketing industry in both Minor League Baseball and College Athletics. Prior to TicketReturn, Tracy began her career at Wake Forest University in the Athletic Ticket Office and then moved on to Western... Read More →

Speakers
avatar for Kristen Boucher

Kristen Boucher

Client Service Representative, TicketReturn
avatar for Renee Kulp

Renee Kulp

Client Service Representative, TicketReturn
Renee has been with TicketReturn since 2007 after spending 14 years working in the ticketing industry in both Minor League Baseball and College Athletics. Prior to TicketReturn, Renee began her professional career in minor league baseball working as an intern for the Chattanooga... Read More →
avatar for Doug Lloyd

Doug Lloyd

Vice President, Global Sales Operations, Janam Technologies
Janam Technologies LLC is a provider of rugged mobile computers that scan barcodes and communicate wirelessly. Janam combines deep industry knowledge with advanced technologies to deliver products that are small, light, fast and affordable, making barcode data collection more efficient... Read More →
avatar for Jeff Williams

Jeff Williams

Business Analyst, TicketReturn
Jeff joined TicketReturn in 2015 after 22 years of experience with software companies in the gaming, supply-chain management and debt recovery verticals. After graduating with a Computer Science degree from N.C. State University, he has worked in a variety of positions including... Read More →


Wednesday February 1, 2017 2:15pm - 3:15pm
Suite 21 BB&T Ballpark - Home of the Charlotte Knights

2:15pm

Mobile Trends
Limited Capacity full
Adding this to your schedule will put you on the waitlist.

With the omnipresence of smart phones, customers aren't buying tickets over the phone anymore; they're buying them ON their phones.  Mobile ticketing isn't the next thing, it's her now and you need to understand how it is transforming our industry.  Mobile offers more than another way to sell tickets; it brings all aspects of the box office wherever and whenever you need it.  Learn the benefits mobile brings, not just to ticketing, but to your entire business.


Moderators
avatar for Kristin Call

Kristin Call

Senior Director of Marketing, Myrtle Beach Pelicans
2014 marks Kristin's ninth season in Minor League Baseball and her first with the Myrtle Beach Pelicans. Her career in the minors began with the West Virginia Power in 2006 as an intern. Prior to the 2007 season she was hired full time as the Director of Promotions. In 2008 her role... Read More →

Speakers
avatar for Dave Meluni

Dave Meluni

Vice President – Business Development, Infinity Sports and Entertainment
2017 marks Dave’s 6th year working in the athletic digital space.  He recently began as Vice President of Business Development at Infinity Sports and Entertainment.  He spent the prior 5 years as the Vice President of Sales at SIDEARM Sports.  In his tenure at SIDEARM, he negotiated... Read More →


Wednesday February 1, 2017 2:15pm - 3:15pm
Suite 5 BB&T Ballpark - Home of the Charlotte Knights

2:15pm

Payment Card Transaction Security - Don't Take it for Granted!
Limited Capacity seats available

Learn how payment card processing security is taken for granted and the risks involved by not taking it seriously. We’ll also explore crucial features that protect your business and the all-important customer including: EMV processing, EMV / NFC payment card hardware, multi-use tokenization, and recurring billing.


Moderators
avatar for Angela Rothrock

Angela Rothrock

Vice President of Operations, TicketReturn
Over 35 years of experience in Information Technology, with a broad range of expertise in the ticketing, airline, travel, banking, and insurance industries, including: operations, account management, project management, issue management, client support, systems analysis and design... Read More →

Speakers
avatar for Jeff Mandel

Jeff Mandel

Regional Vice President, Worldpay
In his role as Regional Vice President, Jeff Mandel develops enterprise-level solutions to generate revenue and reduce operating expenses for professional sports governing bodies, leagues, and member clubs. Mandel joined Worldpay in 2016 after more than a decade of success each in... Read More →
avatar for Kathryn Westerfield

Kathryn Westerfield

Compliance Officer and Training Manager, TicketReturn
Kathryn Westerfield joined TicketReturn, LLC in 2010 as Compliance Officer after a career working in childhood experiential learning and physical development.  As the Compliance Officer, Kathryn is responsible for creating all PCI-related documentation, overseeing the annual... Read More →


Wednesday February 1, 2017 2:15pm - 3:15pm
Suite 3 BB&T Ballpark - Home of the Charlotte Knights

2:15pm

Special Events
Limited Capacity seats available

Speakers
avatar for Nick DiRoma

Nick DiRoma

Senior Agent, Degy Entertainment
The son of Capitol recording artist, Ron DiRoma, Nick’s original career path was surprisingly not in the entertainment industry but the hospitality field.  He graduated from Florida Culinary Institute in 1996 and was a rising star in the culinary world, cooking in renowned... Read More →


Wednesday February 1, 2017 2:15pm - 3:15pm
Suite 4 BB&T Ballpark - Home of the Charlotte Knights

3:15pm

Break
You do not need to register for this event.  All Attendees are welcome to take a break.

Wednesday February 1, 2017 3:15pm - 3:30pm
Attendee and Panelist Choice

3:30pm

Client Support Questions and Answers (for Museums, Performing Arts and Univerisites)
Limited Capacity seats available

Client support question and answer provides an opportunity to have specific questions answered by our expert client support team.

Moderators
avatar for Angela Rothrock

Angela Rothrock

Vice President of Operations, TicketReturn
Over 35 years of experience in Information Technology, with a broad range of expertise in the ticketing, airline, travel, banking, and insurance industries, including: operations, account management, project management, issue management, client support, systems analysis and design... Read More →

Speakers
avatar for Kristen Boucher

Kristen Boucher

Client Service Representative, TicketReturn
avatar for Tracy Goins

Tracy Goins

Client Service Representative, TicketReturn
Tracy joined TicketReturn in 2010 after spending several years working in the ticketing industry in both Minor League Baseball and College Athletics. Prior to TicketReturn, Tracy began her career at Wake Forest University in the Athletic Ticket Office and then moved on to Western... Read More →


Wednesday February 1, 2017 3:30pm - 4:30pm
Suite 3 BB&T Ballpark - Home of the Charlotte Knights

3:30pm

Group Sales
Limited Capacity full
Adding this to your schedule will put you on the waitlist.

Looking for ways to better manage and grow your group sales?  Are you utilizing the group portal? In this session we will cover these topics as well as the reporting tied to group sales.


Moderators
avatar for Renee Kulp

Renee Kulp

Client Service Representative, TicketReturn
Renee has been with TicketReturn since 2007 after spending 14 years working in the ticketing industry in both Minor League Baseball and College Athletics. Prior to TicketReturn, Renee began her professional career in minor league baseball working as an intern for the Chattanooga... Read More →

Speakers
avatar for Nicole Ambrosino

Nicole Ambrosino

Manager, Ticketing, MLBAM (Major League Baseball Advanced Media)
Nicole Ambrosino is the Manager of Ticketing at Major League Baseball Advanced Media (MLBAM). She handles the online ticketing needs of 160 clubs across 17 leagues and six levels. Prior to her time in Ticketing, Nicole spent seven years MLBAM’s Stats Department overseeing Gameday... Read More →
avatar for Gian D'Amico

Gian D'Amico

Ticket Ops Manager, Memphis Redbirds
Gian oversees all ticket operations of the organization and AutoZone Park Box Office. Additional responsibilities include managing ticket sales revenue and ticket inventory on a daily basis, overseeing the part time Box Office staff, and maintaining customer service protocols. Prior... Read More →


Wednesday February 1, 2017 3:30pm - 4:30pm
Suite 6 BB&T Ballpark - Home of the Charlotte Knights

3:30pm

Hiring, Training and Retaining Sales Staff
Limited Capacity filling up

Moderators
avatar for Amy Venuto

Amy Venuto

Owner, Amy Venuto Training and Consulting
 Amy Venuto is the Founder of Amy Venuto Training and Consulting.  Venuto currently consults and trains for 32+ teams or organizations.  Her clients are having fantastic success, recognizing terrific attendance growth, while select teams are annually setting attendance records... Read More →

Speakers
avatar for Nels Popp

Nels Popp

Assistant Professor, University of North Carolina - Chapel Hill
Dr. Nels Popp is an Assistant Professor of Sport Administration at the University of North Carolina-Chapel Hill, where he teaches courses in Sport Sales and Sport Facility & Event Management. Popp has also taught in the sport management programs at Illinois State University and at... Read More →


Wednesday February 1, 2017 3:30pm - 4:30pm
Suite 5 BB&T Ballpark - Home of the Charlotte Knights

3:30pm

Marketing
Limited Capacity seats available

Moderators
avatar for Michael Pinckney

Michael Pinckney

CEO, Pinckney Marketing
Michael Pinckney, owner and CEO of Pinckney Marketing, is a graduate of Elon University with a BA in Business and Marketing. He spent 14 years at Clear Channel Radio where he was named one of the top sales executives for radio in Charlotte and received the President’s Award for... Read More →

Speakers
avatar for Katie Rakowski

Katie Rakowski

Digital Marketing Coordinator, MLBAM
Katie Rakowski is the MiLB Digital Marketing Coordinator for Ticketing at MLB Advanced Media. As defender of best practices, interpreter of campaign analytics and investigator of industry trends, she also oversees the digital marketing needs of 160 MLB affiliated minor league teams... Read More →
avatar for Sandra Wilkins

Sandra Wilkins

Digital Content Strategist, Pinckney Marketing
Sandra Wilkins is a Business Consultant and Digital Campaign Strategist at Pinckney Marketing, which includes managing the company’s efforts to generate quality traffic and leads for a variety of industries and clients – including Pinckney’s internal efforts.  Her expertise... Read More →


Wednesday February 1, 2017 3:30pm - 4:30pm
Suite 4 BB&T Ballpark - Home of the Charlotte Knights

4:30pm

Break
You do not need to register for this event.  All Attendees are welcome to take a break.

Wednesday February 1, 2017 4:30pm - 4:45pm
Attendee and Panelist Choice

4:45pm

Client Support Questions and Answers (for Professional Sports)
Limited Capacity seats available

Client support question and answer provides an opportunity to have specific questions answered by our expert client support team.

Moderators
avatar for Angela Rothrock

Angela Rothrock

Vice President of Operations, TicketReturn
Over 35 years of experience in Information Technology, with a broad range of expertise in the ticketing, airline, travel, banking, and insurance industries, including: operations, account management, project management, issue management, client support, systems analysis and design... Read More →

Speakers
avatar for Renee Kulp

Renee Kulp

Client Service Representative, TicketReturn
Renee has been with TicketReturn since 2007 after spending 14 years working in the ticketing industry in both Minor League Baseball and College Athletics. Prior to TicketReturn, Renee began her professional career in minor league baseball working as an intern for the Chattanooga... Read More →
avatar for Kathryn Westerfield

Kathryn Westerfield

Compliance Officer and Training Manager, TicketReturn
Kathryn Westerfield joined TicketReturn, LLC in 2010 as Compliance Officer after a career working in childhood experiential learning and physical development.  As the Compliance Officer, Kathryn is responsible for creating all PCI-related documentation, overseeing the annual... Read More →


Wednesday February 1, 2017 4:45pm - 5:45pm
Suite 3 BB&T Ballpark - Home of the Charlotte Knights

4:45pm

In-Venue Engagement Strategies: Elevating the Game Day Experience
Limited Capacity full
Adding this to your schedule will put you on the waitlist.

Speakers
avatar for Ken Halpin

Ken Halpin

Director of Athletics, Winthrop University


Wednesday February 1, 2017 4:45pm - 5:45pm
Suite 5 BB&T Ballpark - Home of the Charlotte Knights

4:45pm

Sales Strategy and Management
Limited Capacity filling up

Moderators
avatar for Amy Venuto

Amy Venuto

Owner, Amy Venuto Training and Consulting
 Amy Venuto is the Founder of Amy Venuto Training and Consulting.  Venuto currently consults and trains for 32+ teams or organizations.  Her clients are having fantastic success, recognizing terrific attendance growth, while select teams are annually setting attendance records... Read More →

Speakers
avatar for Nels Popp

Nels Popp

Assistant Professor, University of North Carolina - Chapel Hill
Dr. Nels Popp is an Assistant Professor of Sport Administration at the University of North Carolina-Chapel Hill, where he teaches courses in Sport Sales and Sport Facility & Event Management. Popp has also taught in the sport management programs at Illinois State University and at... Read More →


Wednesday February 1, 2017 4:45pm - 5:45pm
Suite 6 BB&T Ballpark - Home of the Charlotte Knights

6:00pm

Reception
Limited Capacity seats available

Please join us for drinks and Hors D'oeuvres.  All Attendees are welcome to attend this reception.

Wednesday February 1, 2017 6:00pm - 8:00pm
Home Plate Club BB&T Ballpark - Home of the Charlotte Knights
 
Thursday, February 2
 

8:00am

Power Hour: Ways to Grow Your Customer Experience
Limited Capacity seats available

How strong is your Customer Experience?  Customer experience is unique to customer service as it focuses on the entirely of your customer base and their overall experience.  We will explore tips and ideas for establishing a dynamic and personalized customer experience for your organization.


Speakers
avatar for Amy Venuto

Amy Venuto

Owner, Amy Venuto Training and Consulting
 Amy Venuto is the Founder of Amy Venuto Training and Consulting.  Venuto currently consults and trains for 32+ teams or organizations.  Her clients are having fantastic success, recognizing terrific attendance growth, while select teams are annually setting attendance records... Read More →


Thursday February 2, 2017 8:00am - 9:00am
Diamonds Direct Luxury Lounge BB&T Ballpark - Home of the Charlotte Knights

9:00am

Vendor Fair and Giveaway
You do not need to register for this event, as all Attendees are welcome.

Vendors from across the country will be on-hand to speak with you.  While you are there, make sure you register for the FitBit Giveaway.  You must be present to win.

Thursday February 2, 2017 9:00am - 12:00pm
Diamonds Direct Luxury Lounge BB&T Ballpark - Home of the Charlotte Knights

12:00pm

Lunch
Limited Capacity seats available

Join us for lunch, sponsored by TicketReturn.

Thursday February 2, 2017 12:00pm - 1:00pm
Home Plate Club BB&T Ballpark - Home of the Charlotte Knights

1:00pm

Dynamic Pricing
Limited Capacity filling up

Dynamic ticket pricing is a hot topic!  It combines the art and science of setting seat prices based on real-time market demand and other data. Dynamically priced tickets can change by the hour, day or week, depending on a team's preference and needs, and prices can go up or down.  In this session, we will talk all about dynamic pricing and how it can benefit your organization.


Speakers
avatar for Dr. Barry Kahn

Dr. Barry Kahn

CEO and Founder, Qcue


Thursday February 2, 2017 1:00pm - 2:00pm
Suite 5 BB&T Ballpark - Home of the Charlotte Knights

1:00pm

Hands-On: Reporting
Limited Capacity full
Adding this to your schedule will put you on the waitlist.

Hands-on opportunity to explore reporting in more depth.  Hear how your peers are utlizing report functionality and TicketReturn staff will be on-hand to provide demos on specific reports.

Moderators
avatar for Tracy Goins

Tracy Goins

Client Service Representative, TicketReturn
Tracy joined TicketReturn in 2010 after spending several years working in the ticketing industry in both Minor League Baseball and College Athletics. Prior to TicketReturn, Tracy began her career at Wake Forest University in the Athletic Ticket Office and then moved on to Western... Read More →

Speakers
avatar for Renee Kulp

Renee Kulp

Client Service Representative, TicketReturn
Renee has been with TicketReturn since 2007 after spending 14 years working in the ticketing industry in both Minor League Baseball and College Athletics. Prior to TicketReturn, Renee began her professional career in minor league baseball working as an intern for the Chattanooga... Read More →
avatar for Matt Millward

Matt Millward

Director of Ticket Sales and Operations, Charlotte Knights
Matt settled in the Charlotte area in 2010 after spending two seasons as an intern with the Lehigh Valley IronPigs. A native of Bethlehem, Pennsylvania, Matt is a 2009 graduate of Penn State University with a degree in Business Management. He was promoted to Director of Ticket Operations... Read More →
avatar for Amanda Rider

Amanda Rider

Assistant Director of Ticket Operations, Liberty University
Amanda Rider rejoined the Liberty Athletics department in August 2016 and currently serves as the Assistant Director of Ticket Operations for University Events. | | In her current role at Liberty, Rider is responsible for all ticket operations of non-athletic university events... Read More →


Thursday February 2, 2017 1:00pm - 2:00pm
Suite 21 BB&T Ballpark - Home of the Charlotte Knights

1:00pm

Sponsorships and Fundraising
Limited Capacity seats available

Speakers
avatar for Ken Halpin

Ken Halpin

Director of Athletics, Winthrop University


Thursday February 2, 2017 1:00pm - 2:00pm
Suite 4 BB&T Ballpark - Home of the Charlotte Knights

1:00pm

TicketReturn University
Limited Capacity seats available

TicketReturn University offers many opportunities for training and education on the TicketReturn product line.  This includes online courses for new and existing employees and webinars on scanner management and new features.  In this hands-on session, you will have an opportunity to see how TicketReturn University works and the advantages of TRU.  Be sure to bring your own laptop or tablets so, that you may participate in a mini-course.

Moderators
avatar for Angela Rothrock

Angela Rothrock

Vice President of Operations, TicketReturn
Over 35 years of experience in Information Technology, with a broad range of expertise in the ticketing, airline, travel, banking, and insurance industries, including: operations, account management, project management, issue management, client support, systems analysis and design... Read More →

Speakers
avatar for Kathryn Westerfield

Kathryn Westerfield

Compliance Officer and Training Manager, TicketReturn
Kathryn Westerfield joined TicketReturn, LLC in 2010 as Compliance Officer after a career working in childhood experiential learning and physical development.  As the Compliance Officer, Kathryn is responsible for creating all PCI-related documentation, overseeing the annual... Read More →


Thursday February 2, 2017 1:00pm - 2:00pm
Suite 3 BB&T Ballpark - Home of the Charlotte Knights

2:00pm

Break
You do not need to register for this event.

All Attendees are welcome to take a fifteen minute break.

Thursday February 2, 2017 2:00pm - 2:15pm
Attendee and Panelist Choice

2:15pm

Hands-On: Scanner Management
Limited Capacity seats available

A hands-on opportunity to walk through scanner setup, event day activities and how to trouble shoot common scenarios.  Feel free to bring one of your own scanners to simulate your work environment or we will provide one for you.

Moderators
avatar for Kristen Boucher

Kristen Boucher

Client Service Representative, TicketReturn

Speakers
avatar for Doug Lloyd

Doug Lloyd

Vice President, Global Sales Operations, Janam Technologies
Janam Technologies LLC is a provider of rugged mobile computers that scan barcodes and communicate wirelessly. Janam combines deep industry knowledge with advanced technologies to deliver products that are small, light, fast and affordable, making barcode data collection more efficient... Read More →
avatar for Jeff Williams

Jeff Williams

Business Analyst, TicketReturn
Jeff joined TicketReturn in 2015 after 22 years of experience with software companies in the gaming, supply-chain management and debt recovery verticals. After graduating with a Computer Science degree from N.C. State University, he has worked in a variety of positions including... Read More →


Thursday February 2, 2017 2:15pm - 3:15pm
Suite 21 BB&T Ballpark - Home of the Charlotte Knights

2:15pm

Networking - Personal Branding
Limited Capacity seats available

How are you engaging with people?  Great networking doesn’t come from strategic intent it comes from people who are chronically curious.  Let’s get connected during this connection and learn how to connect with others.


Speakers
avatar for Ken Halpin

Ken Halpin

Director of Athletics, Winthrop University


Thursday February 2, 2017 2:15pm - 3:15pm
Suite 5 BB&T Ballpark - Home of the Charlotte Knights

2:15pm

New Features: Professional Sports
Limited Capacity filling up

Learn more about new and enhanced features, along with new product offerings.

Moderators
avatar for Angela Rothrock

Angela Rothrock

Vice President of Operations, TicketReturn
Over 35 years of experience in Information Technology, with a broad range of expertise in the ticketing, airline, travel, banking, and insurance industries, including: operations, account management, project management, issue management, client support, systems analysis and design... Read More →

Speakers
avatar for Christie Hussey

Christie Hussey

Vice President, Sales & Marketing, TicketReturn
Christie Hussey brings more than 16 years of sales and ticketing experience with professional sports teams, entertainment venues and cultural facilities to TicketReturn. She joined the organization in 2013 with responsibility for new business development. | | Hussey most recently... Read More →
avatar for Renee Kulp

Renee Kulp

Client Service Representative, TicketReturn
Renee has been with TicketReturn since 2007 after spending 14 years working in the ticketing industry in both Minor League Baseball and College Athletics. Prior to TicketReturn, Renee began her professional career in minor league baseball working as an intern for the Chattanooga... Read More →
avatar for Kathryn Westerfield

Kathryn Westerfield

Compliance Officer and Training Manager, TicketReturn
Kathryn Westerfield joined TicketReturn, LLC in 2010 as Compliance Officer after a career working in childhood experiential learning and physical development.  As the Compliance Officer, Kathryn is responsible for creating all PCI-related documentation, overseeing the annual... Read More →


Thursday February 2, 2017 2:15pm - 3:15pm
Suite 3 BB&T Ballpark - Home of the Charlotte Knights

2:15pm

Social Media
Limited Capacity seats available

Social media is rapidly evolving and continues to be a tremendous opportunity for venues to engage their customers.  Advanced social media techniques to maximize response, create conversations, heighten customer satisfaction and monetize this channel are now available.  Learn how to tap into these tools and enrich your customer's experience AND sell tickets.  You'll also hear latest trends in social media including sponsorship activation, Google+ and how to implement free and paid tools, such as, Hoot Suite, Crowd Booster, Facebook plug-ins and more.


Moderators
avatar for Michael Pinckney

Michael Pinckney

CEO, Pinckney Marketing
Michael Pinckney, owner and CEO of Pinckney Marketing, is a graduate of Elon University with a BA in Business and Marketing. He spent 14 years at Clear Channel Radio where he was named one of the top sales executives for radio in Charlotte and received the President’s Award for... Read More →

Speakers
avatar for Sandra Wilkins

Sandra Wilkins

Digital Content Strategist, Pinckney Marketing
Sandra Wilkins is a Business Consultant and Digital Campaign Strategist at Pinckney Marketing, which includes managing the company’s efforts to generate quality traffic and leads for a variety of industries and clients – including Pinckney’s internal efforts.  Her expertise... Read More →


Thursday February 2, 2017 2:15pm - 3:15pm
Suite 4 BB&T Ballpark - Home of the Charlotte Knights

3:15pm

Break
You do not need to register for this event.

All Attendees are welcome to take a fifteen minute break.

Thursday February 2, 2017 3:15pm - 3:30pm
Attendee and Panelist Choice

3:30pm

Creating a Sales Driven Organization
Limited Capacity full
Adding this to your schedule will put you on the waitlist.

Speakers
avatar for Amy Venuto

Amy Venuto

Owner, Amy Venuto Training and Consulting
 Amy Venuto is the Founder of Amy Venuto Training and Consulting.  Venuto currently consults and trains for 32+ teams or organizations.  Her clients are having fantastic success, recognizing terrific attendance growth, while select teams are annually setting attendance records... Read More →


Thursday February 2, 2017 3:30pm - 4:30pm
Suite 5 BB&T Ballpark - Home of the Charlotte Knights

3:30pm

Hands-On: Reporting
Limited Capacity filling up

Hands-on opportunity to explore reporting in more depth.  Hear how your peers are utilizing report functionality and TicketReturn staff will be on hand to provide demos on specific reports.

Moderators
avatar for Renee Kulp

Renee Kulp

Client Service Representative, TicketReturn
Renee has been with TicketReturn since 2007 after spending 14 years working in the ticketing industry in both Minor League Baseball and College Athletics. Prior to TicketReturn, Renee began her professional career in minor league baseball working as an intern for the Chattanooga... Read More →

Speakers
avatar for Matt Millward

Matt Millward

Director of Ticket Sales and Operations, Charlotte Knights
Matt settled in the Charlotte area in 2010 after spending two seasons as an intern with the Lehigh Valley IronPigs. A native of Bethlehem, Pennsylvania, Matt is a 2009 graduate of Penn State University with a degree in Business Management. He was promoted to Director of Ticket Operations... Read More →
avatar for Amanda Rider

Amanda Rider

Assistant Director of Ticket Operations, Liberty University
Amanda Rider rejoined the Liberty Athletics department in August 2016 and currently serves as the Assistant Director of Ticket Operations for University Events. | | In her current role at Liberty, Rider is responsible for all ticket operations of non-athletic university events... Read More →


Thursday February 2, 2017 3:30pm - 4:30pm
Suite 21 BB&T Ballpark - Home of the Charlotte Knights

3:30pm

New Features: Museums, Performing Arts and Universities
Limited Capacity seats available

Learn more about new and enhanced features, along with new product offerings.

Moderators
avatar for Angela Rothrock

Angela Rothrock

Vice President of Operations, TicketReturn
Over 35 years of experience in Information Technology, with a broad range of expertise in the ticketing, airline, travel, banking, and insurance industries, including: operations, account management, project management, issue management, client support, systems analysis and design... Read More →

Speakers
avatar for Kristen Boucher

Kristen Boucher

Client Service Representative, TicketReturn
avatar for Tracy Goins

Tracy Goins

Client Service Representative, TicketReturn
Tracy joined TicketReturn in 2010 after spending several years working in the ticketing industry in both Minor League Baseball and College Athletics. Prior to TicketReturn, Tracy began her career at Wake Forest University in the Athletic Ticket Office and then moved on to Western... Read More →
avatar for Christie Hussey

Christie Hussey

Vice President, Sales & Marketing, TicketReturn
Christie Hussey brings more than 16 years of sales and ticketing experience with professional sports teams, entertainment venues and cultural facilities to TicketReturn. She joined the organization in 2013 with responsibility for new business development. | | Hussey most recently... Read More →


Thursday February 2, 2017 3:30pm - 4:30pm
Suite 3 BB&T Ballpark - Home of the Charlotte Knights

4:30pm

Break
You do not need to register for this event.

All Attendees are welcome to take a fifteen minute break.

Thursday February 2, 2017 4:30pm - 4:45pm
Attendee and Panelist Choice

4:45pm

PCIPay and Fraud 101
Limited Capacity seats available

This will be an informative session during which attendees will learn the roll of PCIPay in the credit card transaction process and what can be done to change the fraud landscape, (fraud filtering, etc.).  We will also discuss recent advances in fraud prevention and future plans for fraud reduction, including EMV and card-not-present, (online), fraud prevention.


Moderators
avatar for Angela Rothrock

Angela Rothrock

Vice President of Operations, TicketReturn
Over 35 years of experience in Information Technology, with a broad range of expertise in the ticketing, airline, travel, banking, and insurance industries, including: operations, account management, project management, issue management, client support, systems analysis and design... Read More →

Speakers
avatar for Kathryn Westerfield

Kathryn Westerfield

Compliance Officer and Training Manager, TicketReturn
Kathryn Westerfield joined TicketReturn, LLC in 2010 as Compliance Officer after a career working in childhood experiential learning and physical development.  As the Compliance Officer, Kathryn is responsible for creating all PCI-related documentation, overseeing the annual... Read More →


Thursday February 2, 2017 4:45pm - 5:45pm
Suite 4 BB&T Ballpark - Home of the Charlotte Knights

4:45pm

Season Ticket Sales and Retention
Limited Capacity filling up

Moderators
avatar for Amy Venuto

Amy Venuto

Owner, Amy Venuto Training and Consulting
 Amy Venuto is the Founder of Amy Venuto Training and Consulting.  Venuto currently consults and trains for 32+ teams or organizations.  Her clients are having fantastic success, recognizing terrific attendance growth, while select teams are annually setting attendance records... Read More →

Speakers
avatar for Nicole Ambrosino

Nicole Ambrosino

Manager, Ticketing, MLBAM (Major League Baseball Advanced Media)
Nicole Ambrosino is the Manager of Ticketing at Major League Baseball Advanced Media (MLBAM). She handles the online ticketing needs of 160 clubs across 17 leagues and six levels. Prior to her time in Ticketing, Nicole spent seven years MLBAM’s Stats Department overseeing Gameday... Read More →


Thursday February 2, 2017 4:45pm - 5:45pm
Suite 3 BB&T Ballpark - Home of the Charlotte Knights

4:45pm

Trends and Concepts: What is the Future of Our Industry (for Museums, Performing Arts and Universities)
Limited Capacity seats available

What are the hot trends and concepts going on in your industry right now?  What are you prediciting for the future?  Join us for this round table discussion to talk about the newest thoughts and ideas for museums, performing arts and universities.

Moderators
avatar for Anna Hutchinson

Anna Hutchinson

Assistant Athletics Director, Liberty University
Anna has been a member of the Liberty University Athletics Department since being named Assistant Athletics Director for Ticket Operations in July 2007. | Since taking over the Flames’ ticketing operations, Anna has managed an unprecedented demand for Liberty athletics tickets... Read More →

Thursday February 2, 2017 4:45pm - 5:45pm
Suite 5 BB&T Ballpark - Home of the Charlotte Knights

4:45pm

Trends and Concepts: What is the Future of Our Industry (for Professional Sports)
Limited Capacity filling up

What are the hot trends and concepts going on in your industry right now?  What are you prediciting for the future?  Join us for this round table discussion to talk about the newest thoughts and ideas for professional sports.

Moderators
avatar for Andy Milovich

Andy Milovich

President and General Manager, Myrtle Beach Pelicans
Andy recently completed his 26th season in Minor League Baseball and 20th as a General Manager.  After an 18 year run with Palisades Baseball, the 2017 season will be his 5th as the President and General Manager of the Myrtle Beach Pelicans.  Milovich joined Palisades Baseball... Read More →

Thursday February 2, 2017 4:45pm - 5:45pm
Suite 21 BB&T Ballpark - Home of the Charlotte Knights

6:00pm

Bus Trip
Limited Capacity seats available

Everyone attending the outing at Strike City is welcome to take the free transportation.

You should meeting in the vestibule, at the bottom of the stairs in the Team Store, next to Ticket Will-Call.

The bus will pick everyone up outside of the exit doors and will take us to the outing.

Thursday February 2, 2017 6:00pm - 6:30pm
Vestibule Outside of Ticket Will-Call BB&T Ballpark - Home of the Charlotte Knights

6:30pm

Outing at Strike City
Limited Capacity seats available

Please join us for a night of bowling, sponsored by Pinckney Marketing.

There will be several private and public bowling lanes available along with drings and food.

Thursday February 2, 2017 6:30pm - 9:00pm
Strike City Charlotte, NC

9:00pm

Bus Trip
Limited Capacity seats available

The bus will depart from Strike City and will make stops at individual's hotels, for their convenience.

Thursday February 2, 2017 9:00pm - 10:00pm
TBA
 
Friday, February 3
 

9:00am

Power Hour: Ticket Forum 2017 Takeaways (featuring members of the Steering Committee and the Board of Advisors)
Limited Capacity seats available

What did you learn at Ticket Forum 2017?  This is a great opportunity to share and get more takeaways from your time with us.

Speakers
avatar for Anna Hutchinson

Anna Hutchinson

Assistant Athletics Director, Liberty University
Anna has been a member of the Liberty University Athletics Department since being named Assistant Athletics Director for Ticket Operations in July 2007. | Since taking over the Flames’ ticketing operations, Anna has managed an unprecedented demand for Liberty athletics tickets... Read More →
avatar for Matt Millward

Matt Millward

Director of Ticket Sales and Operations, Charlotte Knights
Matt settled in the Charlotte area in 2010 after spending two seasons as an intern with the Lehigh Valley IronPigs. A native of Bethlehem, Pennsylvania, Matt is a 2009 graduate of Penn State University with a degree in Business Management. He was promoted to Director of Ticket Operations... Read More →
avatar for Andy Milovich

Andy Milovich

President and General Manager, Myrtle Beach Pelicans
Andy recently completed his 26th season in Minor League Baseball and 20th as a General Manager.  After an 18 year run with Palisades Baseball, the 2017 season will be his 5th as the President and General Manager of the Myrtle Beach Pelicans.  Milovich joined Palisades Baseball... Read More →
avatar for Rob Zschernitz

Rob Zschernitz

Chief Technology Officer, The Field Museum


Friday February 3, 2017 9:00am - 10:00am
Diamonds Direct Luxury Lounge BB&T Ballpark - Home of the Charlotte Knights

10:00am

Break
You do not need to register for this event.

All Attendees are welcome to take a fifteen minute break.

Friday February 3, 2017 10:00am - 10:15am
Attendee and Panelist Choice

10:15am

Crisis Management
Limited Capacity filling up

Talk with peers and TicketReturn staff about event day crisis  management. Learn techniques to assist with trouble shooting.

Moderators
avatar for Tracy Goins

Tracy Goins

Client Service Representative, TicketReturn
Tracy joined TicketReturn in 2010 after spending several years working in the ticketing industry in both Minor League Baseball and College Athletics. Prior to TicketReturn, Tracy began her career at Wake Forest University in the Athletic Ticket Office and then moved on to Western... Read More →

Speakers
avatar for Ken Fogel

Ken Fogel

Executive Vice President, West Virginia Power
The 2017 will be Ken's fourth season with the Power and his 19th in Minor League Baseball. His travels have taken him from Wichita, KS, to Spartanburg, SC to Erie, PA, to Rancho Cucamonga, CA, (just to name a few). Most recently he spent five seasons with the Akron Aeros. He also... Read More →
avatar for Kevin Lewandowski

Kevin Lewandowski

Help Desk Supervisor, The Field Museum
avatar for Peter Wallace

Peter Wallace

Director of Ticket Sales and Service, Durham Bulls
Peter Wallace is entering his fourteenth season in professional sports, and third with the Durham Bulls.  He brings knowledge and experience that encapsulates all aspects of the ticket experience including operations, sales and customer service.  Under Peter’s guidance, the 2014... Read More →


Friday February 3, 2017 10:15am - 11:15am
Suite 4 BB&T Ballpark - Home of the Charlotte Knights

10:15am

Hands-On: Scanner Management
Limited Capacity seats available

A hands-on opportuity to walk through scanner setup, event day activities and how to troubleshoot common scenarios.  Feel free to bring one of your own scanners to simulate your work environment or we will provide one for you.

Speakers
avatar for Kristen Boucher

Kristen Boucher

Client Service Representative, TicketReturn
avatar for Renee Kulp

Renee Kulp

Client Service Representative, TicketReturn
Renee has been with TicketReturn since 2007 after spending 14 years working in the ticketing industry in both Minor League Baseball and College Athletics. Prior to TicketReturn, Renee began her professional career in minor league baseball working as an intern for the Chattanooga... Read More →
avatar for Doug Lloyd

Doug Lloyd

Vice President, Global Sales Operations, Janam Technologies
Janam Technologies LLC is a provider of rugged mobile computers that scan barcodes and communicate wirelessly. Janam combines deep industry knowledge with advanced technologies to deliver products that are small, light, fast and affordable, making barcode data collection more efficient... Read More →
avatar for Jeff Williams

Jeff Williams

Business Analyst, TicketReturn
Jeff joined TicketReturn in 2015 after 22 years of experience with software companies in the gaming, supply-chain management and debt recovery verticals. After graduating with a Computer Science degree from N.C. State University, he has worked in a variety of positions including... Read More →


Friday February 3, 2017 10:15am - 11:15am
Suite 21 BB&T Ballpark - Home of the Charlotte Knights

10:15am

Increasing Incremental Revenue
Limited Capacity full
Adding this to your schedule will put you on the waitlist.

Generating revenue is a top priority for all organizations.  In this session, you will hear from TicketReturn staff and your peers about ways to generate incremental revenue that doesn’t require a large marketing investment. 


Moderators
avatar for Christie Hussey

Christie Hussey

Vice President, Sales & Marketing, TicketReturn
Christie Hussey brings more than 16 years of sales and ticketing experience with professional sports teams, entertainment venues and cultural facilities to TicketReturn. She joined the organization in 2013 with responsibility for new business development. | | Hussey most recently... Read More →

Speakers
avatar for Nicole Ambrosino

Nicole Ambrosino

Manager, Ticketing, MLBAM (Major League Baseball Advanced Media)
Nicole Ambrosino is the Manager of Ticketing at Major League Baseball Advanced Media (MLBAM). She handles the online ticketing needs of 160 clubs across 17 leagues and six levels. Prior to her time in Ticketing, Nicole spent seven years MLBAM’s Stats Department overseeing Gameday... Read More →
avatar for JJ Briceno

JJ Briceno

Account Executive, TicketReturn
avatar for Jonathan English

Jonathan English

Ticket Operations Manager, Charlotte Knights
Ticket, tickets, and tickets. Panthers, Hornets, NC State & what to do in Charlotte!!!


Friday February 3, 2017 10:15am - 11:15am
Suite 5 BB&T Ballpark - Home of the Charlotte Knights

10:15am

TicketReturn University
Limited Capacity seats available

TicketReturn University offers many opportunities for training and education on the TicketReturn product line.  This includes online courses for new and existing employees and webinars on scanner management and new features.  In this hands-on session, youwill have an opportunity to see how TicketReturn University works and the the advantages of TRU.  Be sure to bring your own laptop or tablets so, that you may participate in a mini-course.

Moderators
avatar for Angela Rothrock

Angela Rothrock

Vice President of Operations, TicketReturn
Over 35 years of experience in Information Technology, with a broad range of expertise in the ticketing, airline, travel, banking, and insurance industries, including: operations, account management, project management, issue management, client support, systems analysis and design... Read More →

Speakers
avatar for Kathryn Westerfield

Kathryn Westerfield

Compliance Officer and Training Manager, TicketReturn
Kathryn Westerfield joined TicketReturn, LLC in 2010 as Compliance Officer after a career working in childhood experiential learning and physical development.  As the Compliance Officer, Kathryn is responsible for creating all PCI-related documentation, overseeing the annual... Read More →


Friday February 3, 2017 10:15am - 11:15am
Suite 3 BB&T Ballpark - Home of the Charlotte Knights

11:15am

Recognition Rally, Giveaways, Closing of General Session
Limited Capacity seats available

Everyone is welcome to attend this event.

This will be our closing, awards ceremony and your last opportunity to win a prize, sponsored by TicketReturn.  You must be present to win.

Moderators
avatar for Danelle Martin

Danelle Martin

Director of Branding, Advertisement and Public Relations, TicketReturn

Speakers
avatar for Leroy Denton

Leroy Denton

President, TicketReturn
Born in Chattanooga, Tennessee, Robert Leroy Denton, Jr., or Leroy as he prefers to be called, moved to Seaford, Delaware at the age of five, but was only there for a short time, as his family moved to Ayden, North Carolina. He made his was way to Charlotte at the age of sixteen... Read More →


Friday February 3, 2017 11:15am - 12:15pm
Diamonds Direct Luxury Lounge BB&T Ballpark - Home of the Charlotte Knights