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Friday, February 3 • 10:15am - 11:15am
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Talk with peers and TicketReturn staff about event day crisis  management. Learn techniques to assist with trouble shooting.

Moderators
avatar for Tracy Goins

Tracy Goins

Client Service Representative, TicketReturn
Tracy joined TicketReturn in 2010 after spending several years working in the ticketing industry in both Minor League Baseball and College Athletics. Prior to TicketReturn, Tracy began her career at Wake Forest University in the Athletic Ticket Office and then moved on to Western... Read More →

Speakers
avatar for Ken Fogel

Ken Fogel

Executive Vice President, West Virginia Power
The 2017 will be Ken's fourth season with the Power and his 19th in Minor League Baseball. His travels have taken him from Wichita, KS, to Spartanburg, SC to Erie, PA, to Rancho Cucamonga, CA, (just to name a few). Most recently he spent five seasons with the Akron Aeros. He also... Read More →
avatar for Kevin Lewandowski

Kevin Lewandowski

Help Desk Supervisor, The Field Museum
avatar for Peter Wallace

Peter Wallace

Director of Ticket Sales and Service, Durham Bulls
Peter Wallace is entering his fourteenth season in professional sports, and third with the Durham Bulls.  He brings knowledge and experience that encapsulates all aspects of the ticket experience including operations, sales and customer service.  Under Peter’s guidance, the 2014... Read More →


Friday February 3, 2017 10:15am - 11:15am
Suite 4 BB&T Ballpark - Home of the Charlotte Knights

Attendees (19)